From the front office to the C-Suite, HealthWise can consult and improve any aspect of medical practice management. We can assess all areas of your practice and use advanced techniques like Six-Sigma and LEAN thinking to streamline your operations to create a more efficient and profitable business. We will work with your current leadership or step in and augment your practice in the short term.
Health Information Systems
HealthWise is neutral concerning technology. We can assist you in finding a vendor and in negotiating the terms of your working arrangement or work with your existing preferred vendor to ensure the delivery of a high-quality system design to manage the administrative, financial, and clinical elements of your practice.
Our objective is to create a positive working relationship with your vendor that will enhance the practice, and individuals working experience by addressing needs through automation while leveraging the existing infrastructure. Management oversight includes the assurance of effective and efficient delivery of requirement gathering, development and delivery of standardization, and assisting in developing business policies and processes that create stable operations, and are solution-focused. For new systems, we’ll help you select the perfect system for your practice. Once implementation begins, we’ll keep our eyes on file building and conversion of data, end-user training, integrated application testing, third party interfacing, vendor and personnel management, while always remaining focused on delivering quality results on time and budget.
HealthWise has a laser focus when assisting our clients and partners in the maximization of revenues. As with HIS, we can identify the best RCM company or work with your existing company to maximize reimbursement and cash flow. HealthWise can provide market analysis and strategic planning about commercial and government payors and will annually review the current managed care plans, contract terms of our payor, and monitor payments for compliance to contract price.
HealthWise has a comprehensive playbook for starting your practice or retooling specific elements of your business. From foundational and organizational documents to human resources, we provide solid direction so that you won’t miss any vital steps!
HealthWise has relationships with world-class marketing and public relations companies that utilize leading-edge technologies and practices in the fields of health and healthcare information dispersal and marketing. These relationships support effectively marketing your practice to your customer segments, which include patients, patient’s families, referring physicians, payors, employers, and the community. In tandem with our digital marketing and public relations partners, we create a customized plan in all areas of marketing.
Patient Contact Center
While some industries are moving to primarily digital-based communications, in healthcare, we find that the telephone remains the preferred channel of communication. Answering patient calls via designated service lines provides superior customer satisfaction. When medical offices use a call center, they generate higher referrals rates and greater returns regarding brand awareness. The call center benefits and workflow in the traditional reception/phone approach.
The individuals in the contact center are focused only on providing exceptional patient experiences; they are not distracted by other administrative duties. We find this immediate, human interaction alleviates long hold times and rushed answers. We are sensitive to patients and recognize that they are calling about their or loved-ones health and wellbeing. Having patients calls answered immediately by a person who offers appropriate, compassionate assistance is another way to demonstrate a commitment to the patient experience.